Thank you for choosing to stay at Rockport Inn & Suites. The menu items at the top (or menu icon on cell phone) will help you find local restaurants, things to do and pretty much everything in the area. Plus you can have all of this on your personal devices when you are out and about.Simply scan the QR code or go myguest.us
The Staff and Management
Important Numbers
Police- Fire - Medical Emergency: 911
Emergency Prescription Service: 1-800-WALGREENS
Lost or Stolen Credit Cards
Telephone
Guest Room Dialing Touch 7 + Room Number
Local Calls Touch 9 + 978 + Number (Complimentary)
Local Area consists of those towns that border Rockport in the 978 Area Code;
including Gloucester, Essex, Ipswich and Manchester-By-the Sea..
Please contact the front Desk by dialing "0" if assistance is needed.
Long Distance Touch 9 + 1 + Area Code + Number (Charged)
Toll Free Numbers Touch 9 + 1 + Toll Free Number
Directory Assistance Local Touch 411 or Long Distance Area Code + 555-1212 (Charged)
Operator Assisted or Credit Card Calls Touch 9 + 0 + Area Code + Number
International Calls: Touch 9 + 011 + Country Code + City Code + Number (Charged)
Wi-Fi Internet Access
We provide complimentary Wi-Fi and hard wired Internet connections throughout the hotel.
For hard wired high speed Internet access, please use the Internet connection marked in ORANGE, located under the work desk in your room. Should you not have your own cable with you, the Front Desk has CAT-5 cables available. To connect, double click on Internet Explorer and acknowledge the certification.
This will bring you to your homepage and you are now able to “surf the net.”
We’re glad you’re here!!... If you overlooked an essential toiletry item while packing, please contact our Front Desk.
We are a Non-smoking Hotel $100.00 cleaning fee for smoking in rooms.
Save Our Planet
Dear Guest, Every day millions of gallons of water are used to wash towels that have only been used once. You make the choice, a towel on the rack means, "I will use again". A towel on the floor means, “Please Replace.” Thank you for helping us conserve the Earth’s vital resources.
Rollaway Beds
Available for a charge of $10.00 a night. Children under 18 stay free with parents or guardian. Contact the front desk by dialing "0".
Check-in Time
Check-in time begins at 2:00 pm. Arrangements can be made should you wish to store your luggage prior to that time.
Check-out Time
Check-out time is 11:00 am. If your scheduled departure does not coincide with this check-out time, please contact Guest Services where every effort will be made to accommodate you.
Complimentary Deluxe Continental Breakfast
Weekdays 6am to 9am Weekends 7am to 10am
Credit Policy
Credit may be established at time of check-in by presenting one of the following valid credit cards to the Front Desk: American Express, Optima, VISA, JCB, Diners Club, MasterCard or Discover Card. Each credit card has a hotel limit; so if you are staying for an extended period of time, please do not be offended if we contact you to extend authorization on your card.
Cash in Advance In lieu of credit payment, advance payment of room charge is required for entire length of stay. Please note that advance payment of room DOES NOT ESTABLISH CHARGING PRIVILEGES. Guests on a cash basis may not charge incidentals to their room account. Charges must be paid as they are incurred. Telephone charges will need to be brought to a current status daily. A $100.00 cash deposit is required at check-in.
Check Cashing Policy
Unfortunately, we are unable to cash personal or company checks. There is a full service Rockport Savings Bank located on Main St. just down the street from the hotel.
Emergencies
For emergency police, fire or ambulance, dial 9 and wait for the dial tone, then dial 911, or contact the Front Desk by dialing "0".
Fax Service
Available at the Front Desk (Charges may apply) Hotel Telephone Number 978-546-3300 Hotel Fax Number 978-546-3900
Group Reservations
Please contact our Sales Office if you are interested in group arrangements or extended stays by dialing "0".
Guest Laundry
Located on lower level "B". Please use your room key for 24-hour access.
Guest Laundry Valet Service
Daily pick up and drop off is available by dialing “0” All cleaning must be dropped at the front desk before 8am and will be returned by 6:30pm, Monday thru Friday. All Laundry & Dry Cleaning charges are based on the cost of the operation and not the value of the articles.
Housekeeping
For extra supplies or service, please contact the Front Desk by dialing "0".
Ice Machines
Ice Machines are located on floors.
Vending
Soda and snack machines are located
Fitness Center
Located on lower level "B". We offer a 3-station multi-gym, treadmill, recumbent bicycle and cross-trainer. Use your room key for 24-hour service.
Lost and Found
Please contact the Front Desk by dialing "0".
Mail Service
Located at the Front Desk.
Messages
A red light on your telephone indicates you have a message or mail. To access your voice mail, lift receiver and press the message button. You will receive a recorded message of introduction to voice mail with instructions. You may also contact the Front Desk by dialing "0".
Wake Up Calls
To request a wake up call please contact the Front Desk by dialing "0".
Your Vehicle
Lock your vehicle and do not leave money or valuables inside. We are not responsible for loss.
Travelers With Disabilities
This hotel, like all hotels in the Choice System, is committed to providing accessible facilities for travelers with disabilities. If you encounter barriers during your stay, please contact the Manager on duty by dialing "0".
Safe Deposit Boxes
Do not leave money or valuables in your room. We provide safe deposit boxes for your use in your Guest Room. A Safe Warranty Fee of $1.05 is applied to your bill nightly. Under state law the hotel is not responsible for loss unless articles have been properly stored in these boxes.
Double Locks and Chains
For additional security, utilize the deadbolt and safety bar lock provided on your door upon entering.
Admittance
Do not admit persons to your room without first making identification. A "door viewer" is provided for your convenience. If there is any doubt about the person's true identity, please contact our Front Desk by dialing "0".
Keys
Do safeguard your key. Be sure to leave it with the cashier upon departure. Do not leave it in the room or in the door. Do not give the key to others. if you have misplaced your key, please notify our Front Desk so that a new card sequence can be established and a new key issued. You will be required to present identification before a new key is issued.
Our Contact Information
Rockport Inn and Suites, 183 Upper Main Street, Rockport MA 01960 978-546-3300 fax 978-546-3900 [email protected]
