Guest Services


Dear Owners and Guests:

Welcome to The Cove at Yarmouth, Cape Cod's finest vacation resort facility. Our professional staff is dedicated to the purpose of serving our owners and guests. Our goal is to provide you with the most enjoyable and comfortable accommodations possible. Please enjoy all the amenities and activities the Cove has to offer including The Loft and The Loft Shack offering a relaxing atmosphere serving homemade recipes, specialty cocktails and the best live music and dancing on the Cape. You can expand your vacation horizon, by experiencing the "sights and sounds" that are distinctly Cape Cod. From Falmouth to Provincetown to the Islands, the Cove is your convenient relaxation area to lasting vacation memories. From fine dining and theater to a night at the movies, Cape Cod has something special for you. You are sure to renew old friendships and establish new ones. Enjoy the timeless beauty that is Old Cape Cod. Your vacation has started. Enjoy it now and remember it later. On behalf of the entire staff, we welcome this opportunity to be of service and your host on Cape Cod.

Sincerely,

Michael J Edwards

General Manager

 

 

General Information

Aero-bed/Pack n Play 

There is a one-time $30.00 charge for the use of an aero-bed, or pack n play (1 per unit). Call Ext. 696. 

Beach Passes (Seasonal) 

Call the Front Desk for details.

Check-in

Check-in begins at 4:00 PM. All units are inspected by Engineering and Housekeeping after cleaning. Units are not available for occupancy until 4pm. Your cooperation with this policy insures proper cleaning and maintenance of all units.

Check-out

Check-out is at 10:00 am. Your unit may be subject to inspection prior to check-out, so please allow ample time. Prior to departure, please remove trash and wash any dishes. You must return all key cards issued to you by the front desk before the check-out process may be finalized. Returning to a room which has been checked-out is a violation of Resort policy and is subject to a $25.00 fine. Late departures are subject to a partial or full -day charge.

Cooking

No cooking of any type is allowed in any area of the resort (except microwave and toaster use). This is a Town Ordinance and includes, but is not limited to, crock pots, popcorn poppers, hot plates and toaster ovens. The Resort will impose a $30.00 fine against the individual registered to the unit for each occurrence. Charcoal/Gas grills are located by A-3 near 109 (check map) and in the 400 area; BBQ utensils and charcoal may be obtained in the Racquet Sports Center for a minimal charge. Gas grills are seasonal.

Coffee Maker

All units are equipped with a single serving Keurig. Coffee is available in vending machines and in larger quantities at the Front Desk and Racquet Sports Building.

Clothes Washers & Dryers

Located across from unit 216 Cost: Washers $2.25 per load. Dryers $2.25 for 45 minutes. Change and vending available.

Convenience Stores

For a 24-hour convenience store, take a left out of the property, veer left at the light onto Main Street. At the second light, take a right onto Ocean Street, left onto North Street. CVS, 176 North Street, Hyannis (508)775-8462

Dry Cleaning

Call the Front Desk for local dry-cleaning listings.

Emergency

Dial 911 in case of an emergency. Please contact the Resort Operator by dialing 0 so that we are aware you need help, may assist you immediately and/or direct Emergency assistance accordingly.

Engineering/Maintenance

To report any problems in your unit dial Ext. 615. 

Fax, Copy & Printing Service

Available through the Front Desk. To have a document printed, email it to: [email protected] Please include your name and room number.

Fire Hazard

Please familiarize yourself with the two (2) nearest emergency exits to your unit. In the unlikely event of a fire alarm, every guest must vacate the building. If you cannot exit your unit, call the Front Desk immediately and inform them of your whereabouts. The Yarmouth Fire Department will announce when it is safe to return. To ensure everyone's safety, please follow evacuation route instructions outlined on the unit door in an orderly calm manner. Any open flame is strictly prohibited. THIS INCLUDES CANDLES. Due to the threat of fire, anyone found burning any type of material may be subject to immediate eviction.

Front Desk

Available 24 hours for assistance with information or guest services, dial 0.

Heating & Air Conditioning

Each unit is individually controlled by its own thermostat. For assistance in operation or mechanical problems contact Engineering at Ext. 615.

Housekeeping

Owners and Exchanges will not be provided with housekeeping services. A midweek cleaning may be provided for a fee of $50.00. This includes dusting, vacuuming, dish washing, bathroom cleaning, bed making, towel exchange and a replenishment of supplies. Daily housekeeping is available for a charge of $125.00 per week. Upon your departure, please take a few minutes to bag your trash and wash your dishes. Please make a final check of your unit for any personal belongings. Rental Guests paying over $80.00 per night have daily maid service provided at no additional charge. Bed sheets are changed every other day. Daily service is from 9 AM to 2 PM, and after 4PM on Fridays and Sundays. Guests should plan with housekeeping for special servicing requirements. (All maid service requests must be made by calling Ext. 696.)

Housekeeping Gratuities

Your unit was prepared for you by our Housekeeping Staff. Gratuities are graciously accepted and may be left in the envelope provided in the unit.

Internet Access

Wi-Fi is available in all guest rooms and common areas. Search for a wireless network called "Cove at Yarmouth Guest", connect and open an internet browser and the Deep Blue Communication site will come up. Please call the Deep Blue Help Desk with any connection issues at 800-622-0396. Tablets are available at front desk to use in the lobby.

Inventory

Housekeeping has completed an inventory sheet for each unit prior to your arrival. Please contact Housekeeping at Ext. 696 upon check-in should you find items missing.

Ice/Vending

See your Resort map for the machines closest to your unit.

Key Cards

Unit key cards will not be issued to anyone except the person registered to the unit; identification may be required. If you are expecting someone to use your unit while you are away from the Resort, you must leave a key card with the Front Desk along with instructions as to who will use it. Your key card(s) will also open the indoor/outdoor pools, Health Club, as well as the entrance doors at night. Please return all key cards upon departure to the front desk.

Lost & Found

Please inspect your room thoroughly before you checkout. Housekeeping holds items for ten (10) days. Items left behind will be sent via a local mail service, upon request. Items left in the Pool area are forwarded to the Housekeeping Department.

Mail

Incoming mail is held at the Front Desk. Leave stamped outgoing mail at the Front Desk for daily postal pickup.

Medical

The Cape Cod Hospital offers outpatient and emergency treatment. The Town of Yarmouth has Paramedic and EMT services available to the public. All medical emergencies should be reported to the Front Desk so that we may call the appropriate emergency service. Please inform the Front Desk of any serious medical conditions. Nearest walk-in clinics are Hyannis Urgent care on Route 132, Hyannis (508) 862-7900 and CareWell on Route 134, South Dennis (508) 694-7908. Both open 7 days.

Massage Therapy

For Members and Guests. Enjoy a wonderful, relaxing experience! 

By Appointment.  Call 508-771-3666 EXT 646 to schedule.

Messages

If you have messages or mail, your telephone message light will be lit on your telephone. Please dial 74 to retrieve your messages.

Parking

All automobiles must be registered with the Front Desk. A maximum of 2 vehicles allowed per unit. There is no "Reserved Parking" at the Resort. A registered guest may park wherever an open space exists. Visitor parking is allowed only in the Racquet Sports Center parking lot. Do not park in the areas marked "No Parking" or on the lawn. An official Handicapped Placard is required for use of Handicapped Parking spaces. Handicapped parking spaces are reserved specifically for handicapped units, with specific unit number on sign. Registered guests and visitors must display their Parking Permit while at the Resort. Parking violations are subject to a $25.00 fine for each occurrence, assessed to the registered guest. Vehicles parked in No Parking Areas or unauthorized use of Handicapped Parking spaces are subject to towing at the vehicle owner· s expense. Parking regulations are strictly enforced.

Pets

Pets and Emotional Support Animals are not allowed on the property. Arrangements may be made at local pet boarding facilities. Guests requiring the use of service animals should inform the Front Desk at check-in. Violators are subject to a $50.00 fine per occurrence.

Pool Towels

Pool Towels are available through our Towel Tracker machine located behind the indoor pool by Linen Exchange. A $20 charge per towel will be charged to your room if towels are not returned by the end of the day.

Post Office

From the Resort, turn right. The West Yarmouth Post Office is after the second set of lights on the left. 

Quiet Time 

The Cove at Yarmouth prides itself as a family resort. Excessive noise must cease at 11 PM. This includes the hallways and parking lot. No loitering will be permitted after 11 PM. Please keep your television and/or stereo volume down and respect the privacy of other guests at the Resort.

Refrigerators

Overstocking refrigerators will cause them to "freezeup," as will leaving the thermostat on its highest setting. Turn knob to thicker blue to make colder. Pushing the red button starts the defrost process. Any mechanical difficulties should be reported to Engineering at Ext. 615.

Responsible Party

The individual who registers for a unit is responsible for the actions of all members of his/her party and for any damaged or missing inventory. All charges for damages in the unit or throughout the Resort will be the responsibility of the registered guest or owner, as applicable. There must be always a responsible adult (21) in the unit to take responsibility for underage guests.

Restaurants & Attractions

The Loft - EXT 614

Located above the Lobby 

Dine and dance. Live entertainment Friday through Sunday. Consult the digital marquee by the lobby elevator or call for current band information, hours of operation, and nightly specials. Full menu at: www.theloftatthecove.com

The Loft Shack- EXT 613

Located within Heron's Landing 

Open seasonally (weather permitting), serving breakfast, lunch and dinner al fresco. Live entertainment Thursday thru Sunday. Ext. 613 for hours and take-out. Please visit www.ourhotelrewards.com for a convenient guide of recommendations and discounts to local restaurants and attractions. Maps, menus and brochures are available at our Racquet Sports Center.

Room Security

Each unit is equipped with a security Electronic Key Device and dead bolt. Key cards are issued to registered guests. The dead bolt can only be disengaged from inside the room. We recommend locking all doors and windows whether you are in or out of the unit. The sliders are also equipped with locks or security bars. Always dead bolt your guest room door.

Safety

Your safety and security are our primary concern. Please notify Management if you observe any situation that you feel may be a potential problem or concern to you, other guests, or the Resort. All reports of vandalism or problems will be held in confidence. Please do not hesitate to call the Front Desk regarding any concern, dial 0.

Safety Deposit Boxes

Available through the Front Desk, free of charge and may be accessed 24 hours a day.

Security

We employ security to monitor the Resort. All exterior doors, as well as the lobby corridor doors, are locked at night for your safety. Your unit key card will access these doors when locked. Security may be contacted through the Front Desk by dialing 0. Always dead bolt your door.

Sofa Beds

Linens for the sofa beds are kept in the hallway closet. Please remove all linens before refolding the sofa bed, as this will avoid tearing the sheets and damaging the mechanism.

Television & DVD

Each unit is equipped with a DVD player; two LED televisions that provide digital HD programming. A program guide can be found on channel 98 or see page 6 in this booklet. Any problems with reception or operation should be directed to Engineering at Ext. 615.

Towel & Linen Exchange

Towels, linen and unit supplies are available from the Linen Exchange located by the Indoor Pool, adjacent to Unit # 135. Soiled towels may be exchanged as often as necessary on a one-for-one basis. Linen Exchange is open daily from 9:00am until 1:00pm. No linens, clothing or laundry of any kind shall be shaken or hung from any of the windows, doors, patios, decks, fences, balconies or entry ways.

Trash

Trash bins are in the stairwells. Please do not leave trash in the hallways or on the decks. Please be sure trash bags are secure before placing them in the bins. Should you need more trash bags, call Ext. 696.

Transportation

Schedules for air, bus, in-season shuttle service and island ferry service, rental car agencies, taxi and limousine services may be obtained from our Activities Department at the indoor pool or the RSC.

Wake-up Calls

call the Front Desk by Dialing 0.